Why are there different length Membership Plans?
Is the 1-800-Lost Dog Hotline answered by live people?
My dog just got lost and is wearing his/her 1800LostDog ID Tag. What should I do now?
How soon does my pet's Membership begin after I register?
Is 1-800-LostDog Hotline answered 24 Hours a day - 7 days a week - 365 days a year?
Do you offer any discount for registering more than one pet ?
I need to order a new tag for my dog. How do I do this?
How long does it take to receive my pet's tag after I register my pet?
If my dog becomes lost, who will find my dog?
My dog is microchipped, does the microchip alone provide enough protection for my pet?
My dog has a regular pet ID tag, what makes your tag any different?
I am moving. How do I change my address?
My phone number has changed. How do I update my phone numbers?
Q: Why are there different length Membership Plans?
Longer Membership Plans cost less per year to protect your dog.
Q: Is the 1-800-Lost Dog Hotline answered by live people?
Yes, 1-800-LostDog is a National Toll Free Hotline with live U.S. operators standing by 24 hours a day, 365 days a year to quickly help anyone with a lost or found dog.
Q: My dog just got lost and is wearing his/her 1800LostDog ID Tag. What should I do now?
A: The most important thing is that your dog is wearing his or her 1-800-LostDog ID Tag. As soon as anyone finds your dog and calls the 1-800-LostDog Hotline on the tag - we will be calling you with the great news that your dog has been found and how to contact the person who found your dog. In most cases, members lost dogs are found and returned back home within hours of being lost.
Login to your account now to verify we have all your most current contact information.
You can also post your lost dog online and print lost dog flyers.
Q: How soon does my pet's Membership begin after I register?
A: Once you have chosen a Membership and Tag for your pet and have paid at checkout, you will be directed to register the information on you and your pet. As soon as your registration is complete (about a 5 minute process ) your pet's membership is activated. We immediately assign the tag style you selected and send your assigned pet tag to you in the mail. As soon as you recieve your Pet ID tag order, put the assigned tag on your dog's collar right away! Your pet is protected 24 hours a day, 365 days a year while wearing it's 1-800-LostDog ID tag.
Your pet's protection begins the moment you place the 1-800-LostDog ID Tag on your dog!
Q: Is 1-800-LostDog Hotline answered 24 Hours a day - 7 days a week - 365 days a year?
A: Yes - we operate our 1-800-LostDog Hotline 24 hours a day/365 days a year. Ever since we opened in 2001, we have been continuously operating with a Live Call Center Staff 100% of the time, without any down time, ever! Our call center has even continued to operate during hurricanes in our area and is generator equipped to handle power outages. Additionally, our 24 hour "Live Chat" feature on our website provides 24/7 help on our web
site whenever you need it.
Q: Do you have a Refund Policy?
A: Yes, we offer a 30-Day Unconditional Money Back Guarantee on any purchase.
If you ever have any issue with the quality of our products or service we want to know right away, and will work to correct the issue for you. Our goal is to always keep you as a happy and satisfied customer. We are always 100% willing to listen and work within reason to address any issue to keep you happy with our service. We can be reached by phone, by Live Chat, or by email at anytime.
Q: Do you offer any discount for registering more than one pet ?
Yes. Our site automatically applies a 10% discount of your total purchase at checkout when you buy two or more pet memberships.
Q: I need to order a new tag for my dog. How do I do this?
Login to your account and order a new tag for your dog.
The Medium Acrylic Tag is a Free Replacement Tag with any current Membership.
All other tag styles are an upgrade tag with a cost of $4.95 for each upgrade tag ordered.
Free shipping and handling of your tag order is always included.
Q: How long does it take to receive my pet's tag after I register my pet?
We immediately process all orders and put them in the mail right away.
We offer different shipping options depending on the urgency in which you want to recieve your order. If you choose Free Standard Shipping, those orders are usually received within 5-7 days from the day you order. If you choose 2-4 day shipping those orders are usually received within 2-4 days after you order. If you choose 1-2 day shipping - orders placed Monday through Thursday should arrive by 7pm within 2 days of placing the order. 1-2 day shipping orders placed on a Friday should arrive no later than 7pm of the upcoming Tuesday. 1-2 day shipping orders placed on Saturday or Sunday should arrive no later than 7pm of the upcoming Tuesday.
Q: If my dog becomes lost, who will find my dog?
We make it easy for anyone to help us return your dog fast! Many people want to help a lost dog when they see one and our highly visible ID tag with our 24 hour 1-800-LostDog recovery hotline makes it easy for anyone to help your lost dog. Fast and safe recoveries are what we are all about. We have a high recovery and return rate for our members lost dogs. Most of our Members pets are usually found and returned back home within hours of being lost, and many are even returned home within minutes. While we do have an amazingly high safe pet recovery rate, we can not and do not guarantee that every lost pet registered with our service will be recovered and returned home.
Q: My dog is microchipped, does the microchip alone provide enough protection for my pet?
No, microchip ID should never be relied upon as your pet's primary ID.
1-800-LostDog ID should be your pet's first line of defense because our tag is immediately visible and provides for immediate help to anyone finding your pet. Our visible ID does not require your pet to be taken somewhere to be scanned. Most microchip scanning facilities only operate during daytime business hours and are almost always closed on Holidays and weekends, leaving your pet without 24/7-365 around the clock protection. 1-800-LostDog Pet ID tags always provides your pet with 100% true 24 hour around the clock protection for you and your lost pet. Microchip ID makes for a good backup protection. 1-800-LostDog Pet ID and your pet's microchip is a the perfect pet
ID combination for 100% around the clock pet ID protection.
Q: My dog has a regular pet ID tag, what makes your tag any different?
There are many reasons why our service and tag is better than any ordinary pet tag.
* We are the Fastest and Safest Recovery method for your pet.
* Our 24 Hour 1-800-LostDog Hotline
* Nationwide Pet Protection
* Easy for any pet finder -one call to us and we quickly find you using all your contacts.
* Easily update your information online - Our tag never has outdated information on it.
* Free Replacement tag whenever needed - never buy another tag again!
* Store all of your pet's information on our safe and secure online server.
* 24 hour access to our Searchable Lost and Found dog online database.
* You can immediately Print Lost Dog Flyers of your lost dog.
* We are a great service for pet owners who travel with their pets.
* And many, many more reasons...
Q: I am moving. How do I change my address?
Login to your account and simply change your information and save.
Q: My phone number has changed. How do I update my phone numbers?
Login to your account. Make the phone number change/s and save.